Remember that company with the terrible customer service? How about the one with the really good service? How companies interact with their clients makes or breaks their reputation. At NiceJob, our goal is to be the world's friendliness company, asking ourselves "would our customer love this" for every decision we make, and then going above and beyond to provide 10 star experiences (ie. more than 5 stars) to make it happen.
Besides helping our customers get the most out of NiceJob by setting up their accounts, helping them strategize, and answering any questions they might have - the Customer Success team creates these exceptional customer experiences. They help customers understand how NiceJob can help them, and then take action towards helping them achieve those benefits. In this role, you get to feel good about helping people directly every single day.
Since January 2018, NiceJob has helped over 4,000 small businesses and quadrupled our revenue.
Presently 95% of our users are in the home services industry, such as home cleaning (e.g. Window Cleaning), general contractors (e.g. HVAC), and home design (e.g. Landscapers). They are generally small to medium sized businesses, meaning most of the time you'll be talking directly with the owner, which results in shorter and easier responses. No more navigating bureaucracy - if you can help them, you will.
Retention: Identifying user pain points and eliminating them. Actively engaging users to ensure they are getting the most out of the product.
Growth Opportunities: Understanding what makes a business grow and where we can help. Selling a new product only when it’s a good idea for the customer.
Customer Advocacy: Helping customers share their experiences with NiceJob through our own review sites, or getting into the NiceJob partnership program.
User Community: Engaging customers in our Facebook groups, sharing about NiceJob and any relevant industry updates.
On the Customer Success team at NiceJob you’ll learn tons! It’s a great way to either start or propel your career forward by having both autonomy to build a scalable Customer Success system, and feedback to improve your own knowledge and abilities.
You’ll become proficient in modern day tools used by leading modern businesses, such as Zapier and Intercom.
You’ll receive professional Customer Success training in things such as what a dunning call is or how to automate business processes, as well as what effective customer engagement looks like, and how to translate customer needs into product feedback.
Your ability to efficiently identify and solve almost any customer problem through innovative solutions, data, or by working with engineering will improve dramatically.
You’ll become an industry expert in both SaaS and technology, learning about the broader technology ecosystem, digital marketing and SEO, and how companies scale to grow beyond the mom/pop stage using technology.
And much more!
At NiceJob, your professional development will be nurtured, you will make connections with people in-office and around the world!
Have previous experience in customer service.
Love talking to people over the phone.
Have a passion for helping people.
Have an investment in the long-term success of the team and our systems.
Be excellent at finding solutions to problems you don’t know the answers to.
Be a very fast learner, who wants to be a product expert.